FAQs

Please see below for a list of common frequently asked questions. If you can’t find the answer to what you are looking for then please feel free to contact us.

Please notify us within 14 days of purchase if you wish to exchange or return your order. We are unable to refund goods on Sale. New unused goods with original tags and original packaging still intact and not damaged at all will be exchanged for size and refunded either in Store Credit or via the payment method used to purchase the product. Only damaged or faulty goods will be considered for a refund. We work hard in ensuring our customers are satisfied with our carefully selected products.Customers will have to bear the cost of shipping the Returns and Exchange but Australian PAYPAL members can receive a Refund On Return Shipping. To be eligible, customers must activate the service at paypal.com.au/returns and complete the entire purchase of the item using your PayPal account. If we cannot help in the exchange, we will refund providing the return product meets all return requirements. Refunds will be processed within 7 business days of receiving the goods returned and payment is made by the same method that you made payment. International Customers will have to bear the cost of shipping the Returns and Exchange. We cannot refund International shipping, taxes, duties, and tariffs for orders returned to The Little Luxury Shop.

Please email us at info@thelittleluxuryshop.com.au attention Refunds and Exchange and include invoice or customer number and your details. International orders have 20 days of notifying us of Return and Exchange. Please make sure you have the Postal receipt for Tracking the returns and exchange back to us.

You do not need to have a PayPal account to purchase as you can just place your own credit card information at the PayPal checkout in the separate section. It’s very easy.

We use either Australian Post or a courier company and we charge a flat price of $10.00. All parcels will require a signature for delivery. Any orders over $100 will have FREE shipping.

Yes, we do. Goods will only be shipped once payment is cleared to our bank account.

Yes, all of our packages comes in its’ own gift box with wrapping. We love making our customers feel special every time they make a purchase from The Little Luxury Shop.

Yes, we provide a tracking number when the item is posted.

We use couriers and Australia Post and delivery usually takes between 2-7 business days. It may take longer for rural or regional addresses.

Yes, we are able to ship to an Australian PO Box address. If an attempted delivery card is left behind, it will have to be collected at the Post Office and signed for.

 

Yes, we do. For New Zealand customers it will a flat rate of AUD12.00. For all other countries will be a flat rate of AUD 35.00.

No, we do not. Customers will have to pay for this if there is any. Please refer to our Website Terms and Conditions- Terms and Conditions

No, we are sorry we do not.

 

Please send an email to info@thelittleluxuryshop.com.au
Quote your order number or invoice .