Website Terms and Conditions
1.1. Welcome to The Little Luxury Shop’s website, available at www.thelittleluxuryshop.com.au (Site). By using or browsing this Site, you accept these Terms and Conditions in full. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use this Site.
1.2. These Terms and Conditions (Terms and Conditions) apply to every person who uses our information, documents, software, and any other products and/or services that we provide, together referred to as (Services). By using this Site, you signify your acceptance of these Terms and Conditions. For the purposes of these Terms and Conditions, “Us”, “Our” and “We” refers to The Little Luxury Shop and “You” and “Your” refers to you, the client, visitor, website user or person using our Site.
1.3. In using our Site and/or Services, you warrant that you have had sufficient opportunity to access these Terms and Conditions, and that you have read, accepted and will comply with these Terms and Conditions. You must be over 18 years of age to use this Site and to purchase any of our Services. If you do not agree to these Terms and Conditions, do not use our Site and/or Services.
- Amendment of terms
2.1. We reserve the right to change, modify, add or remove portions of these Terms and Conditions from time to time. Revised Terms and Conditions will apply to the use of this Site from the date of publication of the new Terms and Conditions on this Site. Please check these Terms and Conditions regularly prior to using our Site to ensure you are aware of any changes. If you choose to use our Site then we will regard that use as conclusive evidence of your agreement and acceptance of these Terms and Conditions.
- Limitation of Liability
3.1. By using our Site you agree and accept that The Little Luxury Shop is not legally responsible for any loss or damage you may incur in relation to your use of the Site, whether from errors or from omissions in our content or information, any goods or services we may offer, or from any other use of the Site or Services. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any content or information on this Site is entirely at your own risk, for which we shall not be liable.
3.2. It is your own responsibility to ensure that any Services available through this Site meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- ACL and Consumer Guarantees
4.1. For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth). The liability of The Little Luxury Shop for any breach of a term of this agreement is limited to; the supplying of the goods or services to you again, the replacement of the goods, or the payment of the cost of having the goods or services supplied to you again.
- Delivery of Goods
5.1. Orders may be delivered by Australia Post and/or other reputable courier companies. All customers must provide accurate postal information with adequate details. Goods will need to be signed for upon receiving as to ensure the security of the goods. Deliveries are processed promptly upon receipt of full payment. Australian delivery may take between 2 and 10 business days, depending on the delivery option. International deliveries estimate may vary depending on where the goods are to be shipped usually between 10- 20 business days. We will advice during the purchasing process. Should a customer require Express Courier service, please do send us an email and we will quote the postage price. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of The Little Luxury Shop. Should there be any damaged goods, please email us at [email protected]
5.2. Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.
- Returns and Refunds Policy
6.1. The Little Luxury Shop handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Please notify us within 10 days of purchase if you wish to return your order. You must have a valid reason for the return of your order; all refunds are made at the discretion of The Little Luxury Shop. We are unable to refund goods on sale. Please choose carefully as The Little Luxury Shop will not accept the returning of goods if you have made the wrong choice or simply a change of mind. New unused goods with original tags and original packaging still intact and not damaged at all will be refunded either in Store Credit or via the payment method used to purchase the product. Only damaged or faulty goods will be considered for a refund. We work hard in ensuring our customers are satisfied with our carefully selected products. Australian orders will receive free shipping for size exchange. If we cannot help in the exchange, we will refund providing the return product meets all return requirements. Refunds will be processed within 7 business days of receiving the goods returned and payment is made by the same method that you made payment. Customers will have to bear the cost of shipping the Returns and Exchange. We cannot refund International shipping, taxes, duties, and tariffs for orders returned to The Little Luxury Shop. Please email us at [email protected] attention Refunds and Exchange and include invoice or customer number and your details. We will issue the Return Authorization number once the return is approved. International orders are 20 days of notifying us of Return and Exchange. Please make sure you have the Postal receipt for Tracking the returns and exchange back to us.
- Links To Other Websites
7.1. The Little Luxury Shop may from time to time provide, on its Site, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between The Little Luxury Shop and the owners of those websites. The Little Luxury Shop takes no responsibility for any of the content found on the linked websites.
7.2. The Little Luxury Shop’s Site may contain information or advertisements provided by third parties for which The Little Luxury Shop accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
9.1. To the fullest extent permitted by law, The Little Luxury Shop absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. The Little Luxury Shop gives no warranty that our Site or its server is free of viruses or any other harmful components.
9.2. Whilst we, at all times endeavor to have the most accurate, reliable and up-to-date information on our Site, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information on the Site or as to its correctness, suitability, accuracy, reliability, or otherwise.
9.3. It is your sole responsibility and not the responsibility of The Little Luxury Shop to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure that you are aware of any risk you may be taking by using this Site or any products or services that may be offered through it. It is your responsibility to do so.
- Third Parties
10.1. The Little Luxury Shop does not and will not sell or deal in personal or customer information. We may, however, use non-identifiable information without any reference to your name or your information to create marketing statistics, identify user demands and to assist in meeting customer needs generally. In addition, the third party may use the information that you provide to improve its website and services but not for any other use.
- Disclose Your Information
11.1. The Little Luxury Shop may be required, in certain circumstances, to disclose information in good faith and where The Little Luxury Shop is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.
12.1. If and when applicable, GST payable on our Services will be set out on our Invoices. By accepting these Terms and Conditions you agree to pay us an amount equivalent to the GST imposed on these charges. All international customers will be subjected to pay their own import Tax and Duties in their own respective countries if it does apply.
13.1. If you are in the business of providing similar Services for the purpose of providing them to users for a commercial gain, whether business users or domestic users, then you are a competitor of The Little Luxury Shop. Competitors are not permitted to use or access any information or content on our Site. If you breach this provision, The Little Luxury Shop will hold you fully responsible for any loss that we may sustain and hold you accountable for all profits that you might make from such a breach.
- Restricting Access
14.1. The Little Luxury Shop reserves the right to exclude and deny any person access to our Site and our Services, at any time in our sole discretion.
- Intellectual property
15.1. This Site contains material, which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the Site for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this Site.
15.2. The Little Luxury Shop expressly reserves all copyright and trademark in all documents, information and materials on our Site and we reserve the right to take action against you if you breach any of these terms.
15.3. Any reproduction or redistribution of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk content for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the Site as the source of the material.
15.4. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
16.1. If any provision of these Terms and Conditions is held to be illegal, void, or unenforceable in any state or territory then such a clause shall not apply in that state or territory and shall be deemed never to have been included in these Terms and Conditions in that state or territory. Such a clause if legal and enforceable in any other state or territory shall continue to be fully enforceable and part of this agreement in those other states and territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the remaining provisions of these Terms and Conditions.
- Entire Agreement
17.1. These Terms and Conditions make up the entire agreement between you and The Little Luxury Shop and supersede any prior agreement, understanding or arrangement between you and The Little Luxury Shop whether oral or in writing. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth, or any state or territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
18.1. These Terms and Conditions and this Site are subject to the laws of Queensland and Australia. If there is a dispute between you and The Little Luxury Shop that results in litigation then you must irrevocably submit to the jurisdiction of the courts of Queensland.